Effective Date: July 2026
At Magic Made Fun, every order is thoughtfully created with care and attention to detail. Because many of our products are personalized or made to order, we encourage you to review this policy before placing your order.
Our goal is for you to love your purchase, and we're always happy to help if an issue arises.
1. Personalized & Custom Items
Due to the personalized nature of our products, custom and personalized items cannot be returned, exchanged, or refunded unless:
- The item arrives damaged.
- You received the wrong item.
- An error was made by Magic Made Fun.
Please carefully review all personalization details before submitting your order, including names, dates, spelling, colors, and other customization requests.
Magic Made Fun is not responsible for errors resulting from incorrect information provided by the customer.
2. Non-Personalized Items
If you receive a non-personalized item that is defective or damaged, please contact us within 48 hours of delivery.
Depending on the situation, we may offer:
- A replacement
- Store credit
- A refund
Each request is reviewed individually to ensure a fair resolution.
3. Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery.
Please include:
- Your order number
- Clear photos of the item
- Photos of the shipping packaging
- A brief description of the issue
We'll review your request and work with you to resolve the issue as quickly as possible.
4. Return Eligibility
Returns are accepted only when authorized by Magic Made Fun.
Approved returns must:
- Be unused and in their original condition.
- Include original packaging, when applicable.
- Be returned within the timeframe provided during the return approval process.
Returns sent without prior authorization may not be accepted.
5. Return Shipping
If a return is approved because of a damaged item, defective product, or an error on our part, Magic Made Fun will provide instructions for resolving the issue.
If a return is approved for any other eligible reason, the customer is responsible for return shipping costs unless otherwise stated.
Original shipping charges are non-refundable unless the return is due to our error.
6. Order Changes & Cancellations
Because many of our products are made to order, requests to change or cancel an order must be made as soon as possible.
If production has not yet begun, we'll do our best to accommodate your request.
Once production has started or the order has shipped, changes or cancellations may no longer be possible.
7. Refunds
If a refund is approved, it will be issued to your original payment method.
Please allow 5–10 business days for your financial institution to process and post the refund after it has been issued.
Shipping charges are non-refundable unless the refund is the result of our error.
8. Lost Packages
If your package is lost during transit, please contact us so we can assist you.
If tracking shows that your package has been delivered, we recommend:
- Checking around your property.
- Asking neighbors or household members.
- Contacting the shipping carrier.
While we cannot guarantee replacement or reimbursement for packages marked as delivered by the shipping carrier, we'll gladly help you work toward a resolution whenever possible.
9. Event Orders
Many of our products are purchased for birthdays, parties, cruises, baby showers, and other special occasions.
To help ensure your order arrives on time, we recommend placing your order at least 2–4 weeks before your event date.
Magic Made Fun is not responsible for delays caused by shipping carriers, weather, holidays, or other circumstances beyond our control. Because of this, refunds or exchanges cannot be issued for orders that arrive after an event due to carrier-related delays.
If you have a specific event date, please contact us before placing your order, and we'll do our best to accommodate your timeline.
10. Handmade & Color Variations
Each item is handcrafted or personalized with care.
Slight variations in color, placement, size, font, or overall appearance may occur due to the handmade nature of our products, differences in materials, and variations in screen or monitor settings.
These minor differences are normal and are not considered defects.
11. Sale Items
Items purchased during clearance sales, promotional events, or marked as Final Sale cannot be returned or exchanged unless they arrive damaged or an error was made by Magic Made Fun.
12. Refused or Undeliverable Packages
If an order is returned because it was refused, unclaimed, or an incorrect shipping address was provided by the customer, the customer is responsible for any additional shipping costs required to resend the package.
If a refund is requested in these situations, original shipping charges and any return shipping fees charged to Magic Made Fun may be deducted from the refund, where applicable.
13. Force Majeure
Magic Made Fun is not responsible for delays or the inability to fulfill orders due to circumstances beyond our reasonable control, including but not limited to severe weather, natural disasters, government actions, labor strikes, carrier disruptions, or other unforeseen events.
14. Contact Us
If you have any questions regarding this Returns & Exchanges Policy or need assistance with your order, we're happy to help.
Magic Made Fun
Email: magicmadefunshop@gmail.com
Website: www.magicmadefun.com
Or visit our Contact Us page to send us a message.