✨ Frequently Asked Questions ✨
✨ ORDERS & SHIPPING ✨
Q: How long will it take to ship my order?
A: ✨ Ready-to-ship items are packed and sent within 3–5 business days. 🎨 Custom or personalized items may take 5–7 business days to create before shipping. Shipping time varies by location but is usually 3–7 business days for U.S. orders. You’ll receive tracking info once your order is on its way!
Q: Do you ship internationally?
A: Yes! We currently ship to select countries. International shipping times vary and may include customs delays or duties.
Q: Will I get tracking info?
A: Yes! As soon as your order ships, you’ll get a tracking link via email.
Q: Do you offer rush shipping?
A: At the moment, we do not offer expedited shipping — but we try our best to get your magic out quickly! For cruise deadlines, order at least 2 weeks before you sail.
🎁 PRODUCTS & CUSTOMIZATION 🎁
Q: What’s in a Pixie Dust Bag?
A: Each one includes 3–5 fun, themed items like stickers, mini coloring books, accessories, or cruise surprises — all picked with love and a little pixie dust! ✨ Ready-to-ship bags ship in 3–5 business days, and custom ones take 5–7 business days to make before shipping.
Q: Can I request a custom bag or theme?
A: Yes! We love custom requests. Reach out via our contact form or email us directly with your ideas. Custom orders take 5–7 business days to prepare.
Q: Are your items official Disney products?
A: No. Our products are Disney-inspired and handmade by fans for fans. We are not affiliated with Disney.
Q: Are the items safe for small children?
A: Some small items may not be suitable for children under 3. Please supervise little ones while opening their bags.
🚢 CRUISE & DELIVERY QUESTIONS 🚢
Q: Do you ship directly to the cruise port or stateroom?
A: Not at this time. We ship to your home before your trip so you can pack your magic with you.
Q: Can I include my sailing date or stateroom number?
A: Yes! You can include your cruise details at checkout so we can personalize your bag tag or label.
Q: How far in advance should I order for a cruise?
A: We recommend ordering at least 2–3 weeks before your sail date to allow for processing and shipping.
💖 RETURNS & CANCELLATIONS 💖
Q: Can I return my order?
A: Because most items are handmade and customized, all sales are final. If something arrives damaged, please contact us and we’ll make it right!
Q: Can I cancel or change my order?
A: If we haven’t packed it yet, we may be able to make changes. Reach out as soon as possible!
📩 GENERAL QUESTIONS 📩
Q: Do I need to create an account to place an order?
A: Nope! You can check out as a guest. But creating an account lets you track orders, view past purchases, and collect reward points!
Q: How does the Magic Points reward system work?
A: Every time you shop, you earn points! You can redeem them later for discounts, surprise freebies, or early access to new items. Sign up or log in to your account to start collecting!
Q: Do I get points for signing up or referring a friend?
A: Yes! You'll receive a welcome bonus just for creating an account — and bonus points when a friend you refer makes a purchase. Full reward details are listed under our Rewards tab!
Q: How do I contact you?
A: Easy! Use our Contact Us page or email us at support@magicmadefun.com.
Q: Do you offer bulk orders or party favors?
A: Yes! We love group gifts, party bags, and themed bundles. Message us for custom pricing.
Q: Do you have gift cards?
A: Not yet, but they’re coming soon!